Read more empts at requesting a refund and then they tried to bribe me to let them hold the money until I wanted to use it. I contacted Trend multiple times to which they made odd excuses. Feb 2022 my account had $69.95 (an odd amount compared to my usual subscription) deducted. I had not received any correspondance from Trend since my last renewal in Feb 2021 no even a spammy advertisement, no emails that my subscription would auto renew because that has NEVER been ticked EVER. I stopped being a customer in 2021 around July due to a breaking my laptop so it was no longer required. NEVER have I EVER signed up for Auto renew. If nothing else TREND MAXIMUM could do better in communicating with me. The waiting time to talk to someone about it is too long. I didn't personally think it protected my information. Apparently I was told that TREND MAXIMUM SECURITY is good. Immediately contacted me after posting on line complaint. if you try to sort it out by phoning/live chat, don't bother, unless you have heaps of time to spare waiting.
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Wish and another app says that ANOTHER phone is "using your account". I am phone hacked, NEW APPS ON PHONE cannot get rid of.ĮBay. I would not get TREND MAXIMUM on any future phones. I will think twice about renewing when my subscription expires.Īround 18th December, ( 18 months ago) at Optus store NSW, Armidale, got new phone, had heaps apps taken off I didn't want, and was told that TREND MAXIMUM security (approximately $200) extra would provide me with good security. Also I was disappointed that the option of contacting their customer service on the weekend is no longer available. It should be the customer’s choice first. The advertised price does not add the 99 cents on the purchase price nor advertise you must choose auto renewal first and must provide them with your credit card details to enable subscription. I don’t like or agree with this practice. Read more o this, then you can go to settings to change the auto renewal setting. This practice requires you to provide them with your credit card details.
#Trend micro antivirus security install download#
Although I am happy with the product, I am not happy with Trend Micro’s practice of making auto download compulsory and having them charge customers 99 cents to enable easy auto renewal. The same product on Trend Micro website cost $129 for one year. When it expired I found the same product sold as an e download elsewhere for $78 for 2 years.
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I chose not to auto renew my previous subscription to Trend Micro Maximum Security of 3 devices for one year.